New best story on Hacker News: Crazy Thin ‘Deep Insert’ ATM Skimmers

Crazy Thin ‘Deep Insert’ ATM Skimmers
558 by todsacerdoti | 452 comments on Hacker News.


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New best story on Hacker News: Stripe has decided to nuke my entire business

Stripe has decided to nuke my entire business
869 by yaythefuture | 422 comments on Hacker News.
Saw https://ift.tt/65nsygR from a couple weeks ago and figured I'd share my own story. 3 weeks ago, I woke up to a pissed off customer telling me her payments were broken. My startup uses Stripe Connect to accept payments on behalf of our clients, and when I looked into it, I found that Stripe had decided to deactivate her account. Reason listed: 'Other'. Great. I contact Stripe via chat, and I learn nothing. Frontline support says "we'll look into it." Days go by, still nothing. Meanwhile, this customer is losing a massive amount of business and suffering. After a few days, my team and I go at them from as many angles as possible. We're on the phone, we're on Twitter, we're reaching out to connections who work there / used to work there, and of course, we reach out to patio11. All of these support channels give us nothing except "we've got a team looking into it". But Stripe's frontline seems to be prohibited from offering any other info, I assume for liability reasons. "We wouldn't want to accidentally tell you the reason this happened, and have it be a bad one." We ask: 1. Why was this account flagged? "I don't have that information" 2. What can we do to get this fixed? "I don't have access to that information. 3. Who does? "I don't have access to that information" 4. What can you do about this? "I've escalated your case. It's being reviewed." I should mention at this point that I've been running this business since 2016, my customers have been more or less the same since then, and I've had (back when it was apparently possible) several phone conversations with Stripe staff about my business model. They know exactly who our customers are and what services we offer, and have approved it as such. After a week of templated email responses and endless anxiety, we finally got an email from Stripe letting us know that they had reviewed the account and reactivated it. We never got a reason for why any of this had happened, despite asking for one multiple times. Oh well, still good news right? Except nope, this was only the beginning. This morning I woke up to an email that about 35% of my client accounts had been deactivated and were "Under review", the kicker here being that one of those accounts is the same one they already reviewed last week! This is either the work of incompetent staff or (more likely) a bad algorithm. No reasonable human could make this mistake after last week's drama. So currently, my product doesn't work for 35% of my customers. Cue torrent of pissed off customer emails. And the best part is, this time I have an email from Stripe this time: Apparently these accounts are being flagged, despite the notes on our file, and despite the review completed literally last week, as not in compliance with Stripe's ToS. They suggest that if I believe this was done in error, I should reach out to customer support. Oh, you mean the same customer support that can't give me literally any information at all other than "We have a team looking into it"? The same customer support that won't give me any estimates as to how long it's going to take to put this fire out? The same customer support that literally looked into this a week ago and found no issues!? I feel like I'm going crazy over here. These accounts have hundreds of thousands of dollars in them being held hostage by an utterly incompetent team / algorithm that seems to lack any and all empathy for the havoc they wreak on businesses when they pull the rug out from under them with no warning, nor for the impact they have on customers when they all of a sudden lose all ability to make money. And all that for an account that has been using Stripe for nearly 7 years without issue! This goes so far beyond "customer support declining at scale." If lack of customer support means that critical integrations start to fail, that's not a customer support failure, that's a fundamental business failure.

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New best story on Hacker News: The Ethereum merge is done

The Ethereum merge is done
773 by mfiguiere | 993 comments on Hacker News.


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New best story on Hacker News: Penpot: Open-source design and prototyping platform

Penpot: Open-source design and prototyping platform
732 by wiradikusuma | 54 comments on Hacker News.


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New best story on Hacker News: Adobe to acquire Figma for $20B

Adobe to acquire Figma for $20B
836 by caoxuwen | 493 comments on Hacker News.


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New best story on Hacker News: Patagonia founder gives away the company

Patagonia founder gives away the company
724 by sharkweek | 336 comments on Hacker News.


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New best story on Hacker News: The last person standing in the floppy disk business

The last person standing in the floppy disk business
657 by fortran77 | 331 comments on Hacker News.


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New best story on Hacker News: Factorio is coming to Nintendo Switch

Factorio is coming to Nintendo Switch
626 by MForster | 301 comments on Hacker News.


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New best story on Hacker News: FB feed is 98% suggested pages and barely any friends' posts

FB feed is 98% suggested pages and barely any friends' posts
623 by Erikun | 358 comments on Hacker News.


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New best story on Hacker News: Ladybird: A new cross-platform browser project

Ladybird: A new cross-platform browser project
616 by eatonphil | 223 comments on Hacker News.


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New best story on Hacker News: Diffusion Bee: Stable Diffusion GUI App for M1 Mac

Diffusion Bee: Stable Diffusion GUI App for M1 Mac
539 by divamgupta | 144 comments on Hacker News.


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New best story on Hacker News: Ask HN: What are some of the best documentaries you've seen?

Ask HN: What are some of the best documentaries you've seen?
476 by rasulkireev | 470 comments on Hacker News.
This questions has been asked before [0][1][2], but I'm thinking that in the last 4 years something new and exciting has been created or discovered. If you could describe in a couple of words why you mentioned what you mentioned, that would be fantastic. [0]: https://ift.tt/6Or9Dyt [1]: https://ift.tt/H13Rpvr [2]: https://ift.tt/eSuICJy

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New best story on Hacker News: Atkinson Hyperlegible Font

Atkinson Hyperlegible Font
467 by zdw | 147 comments on Hacker News.


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New best story on Hacker News: San Francisco decriminalizes psychedelics

San Francisco decriminalizes psychedelics
603 by O__________O | 445 comments on Hacker News.


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New best story on Hacker News: Visual effects for the Indian blockbuster “RRR”

Visual effects for the Indian blockbuster “RRR”
694 by rrampage | 252 comments on Hacker News.


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New best story on Hacker News: What's SAP, and why's it worth $163B? (2020)

What's SAP, and why's it worth $163B? (2020)
696 by antonyl | 586 comments on Hacker News.


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New best story on Hacker News: Congress.gov API

Congress.gov API
650 by ElevenLathe | 185 comments on Hacker News.


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New best story on Hacker News: Reddit's favorite products in one place

Reddit's favorite products in one place
568 by mooreds | 219 comments on Hacker News.


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New best story on Hacker News: Queen Elizabeth II has died

Queen Elizabeth II has died
897 by xd | 310 comments on Hacker News.


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New best story on Hacker News: Excuse me but why are you eating so many frogs

Excuse me but why are you eating so many frogs
485 by irajdeep | 234 comments on Hacker News.


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