Airbnb removed my negative review
511 by luminaobscura | 298 comments on Hacker News.
I recently had a bad airbnb experience. During check in the host requested a cash deposit. this wasn't explained in the listing or prior to arrival. i couldn't check in and went elsewhere. Then i posted a review* giving these details. Airbnb removed my below review because "The review didn’t have enough relevant information to help the Airbnb community make informed booking or hosting decisions." The rating of the place went back up after removal. The host still have "superhost" status. Needless to say, i no longer trust airbnb reviews. *my full review was: I wasn't able to check in because [Host] requested 300 USD security deposit during check in. I told her - I don't have that much cash on me. - That is against AirBnB rules. - This should have been explained in airbnb listing. She can't just surprise guests with this at the last minute. She didn't listen. She said: "my house my rules", "you can't tell me how to run my business", "if you don't like it, you can cancel". I told her if i cancel, i don't get full refund so she should cancel. she said she won't cancel and me not getting refund is not her problem. I think she counts on the fact that guests typically wouldn't want to cancel in the last minute. you can see in some other reviews people had to agree to paying her this deposit. But i didn't want to cave in and called AirBnB. Thankfully, airbnb fully refunded the payment and i was able to find another accomodation in the last minute. I don't recommend this host unless you want a stressful start for your vacation.
511 by luminaobscura | 298 comments on Hacker News.
I recently had a bad airbnb experience. During check in the host requested a cash deposit. this wasn't explained in the listing or prior to arrival. i couldn't check in and went elsewhere. Then i posted a review* giving these details. Airbnb removed my below review because "The review didn’t have enough relevant information to help the Airbnb community make informed booking or hosting decisions." The rating of the place went back up after removal. The host still have "superhost" status. Needless to say, i no longer trust airbnb reviews. *my full review was: I wasn't able to check in because [Host] requested 300 USD security deposit during check in. I told her - I don't have that much cash on me. - That is against AirBnB rules. - This should have been explained in airbnb listing. She can't just surprise guests with this at the last minute. She didn't listen. She said: "my house my rules", "you can't tell me how to run my business", "if you don't like it, you can cancel". I told her if i cancel, i don't get full refund so she should cancel. she said she won't cancel and me not getting refund is not her problem. I think she counts on the fact that guests typically wouldn't want to cancel in the last minute. you can see in some other reviews people had to agree to paying her this deposit. But i didn't want to cave in and called AirBnB. Thankfully, airbnb fully refunded the payment and i was able to find another accomodation in the last minute. I don't recommend this host unless you want a stressful start for your vacation.
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